We have our own dedicated delivery team at Rattan Chairs who will plan your delivery date and time slot and contact you directly to confirm that the date and time are acceptable. Your delivery will be within 10 working days for stock items and you will receive at least two days notice for delivery and a two to four hour time slot. We deliver from 6am and up to 8pm Monday to Saturday and our drivers can call you half an hour before delivery if required.
The driver will bring the furniture into your house and unpack it for you in a ground floor room of your choice, we will take the packaging away with us so all you are left with is a beautiful piece of furniture (drivers are supplied with disposable shoe covers to protect your carpet, please ask if required). Our highly trained driver’s work on their own so we can continue to provide an excellent delivery service at the lowest possible price.
If furniture needs to be taken upstairs or is very heavy, we may require assistance and cannot take responsibility for any damage to walls or rails whilst taking furniture up or downstairs.
All items needing assembly such as dining tables will be fully assembled by the driver.
When your furniture is unpacked please take the time to check that you are happy with it before signing the delivery note as cosmetic damage cannot be rectified following delivery, this does not affect your statutory rights. In the rare event of a problem please make the driver aware and he will comment on the delivery note for the customer service team to follow up.